Refund policy

Warranty

Consumers are entitled to a statutory right to liability for defects in accordance with the relevant regulations for the services offered. Under warranty, the seller is liable for defects already present in the object or service at the time of delivery (supply). If there is a deviation from this, the warranty is based on the regulations written for this purpose in the General Terms and Conditions (GTC). If the purchaser is an entrepreneur (= non consumer), the warranty period for new goods is limited to one year. The seller can choose between repair or delivery of a new item if a defect was present at the time of delivery.

Right of Withdrawal and Customer Service

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day

in the case of a contract of sale: on which you or a third party designated by you who is not the carrier took possession of the last goods.
In the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately: where you or a third party designated by you who is not the carrier took possession of the last good.
In the case of a contract for the delivery of goods in several partial consignments or pieces: on which you or a third party named by you who is not the carrier took possession of the last partial consignment or the last piece.
In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party designated by you who is not the carrier takes possession of the first goods.
If several alternatives come together, the last point in time is decisive.

The consumer does not have the right to withdraw from contracts for bespoke goods that are made to customer specifications and that are not suitable for return due to their bespoke nature.

In order to exercise your right of withdrawal, you must send us (Sophie Ledochowski, Sophie Ledochowski, Taubstummengasse 8/2, 1040 Vienna 0043699 18181845 shop@sophiesalm.com) a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we shall have returned to you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a different type of delivery than the cheap standard delivery that we offer), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have sent the goods to Sophie Ledochowski, Sophie Ledochowski, Taubstummengasse 8/2, 1040 Vienna 0043699 18181845 shop@sophiesalm.com immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired.

The goods that are to be returned must be sent via insured courier.

You bear the direct costs of returning the goods.